Shipping policy

At Pelletlesss, we are committed to providing you with a smooth and fast shopping experience. Below, you’ll find the details about our shipping options and policies. Please review them before placing your order.

1. Shipping Methods & Costs

Standard Shipping

  • Estimated Delivery Time: 7-15 Business Days
  • Order Price: $0 - $59.99 USD
  • Shipping Cost: $7.90 USD

Expedited Shipping

  • Estimated Delivery Time: 3-7 Business Days
  • All Orders: $15.90 USD

Free Shipping

  • Estimated Delivery Time: 7-15 Business Days
  • Order Price: $60 USD and above
  • Shipping Cost: $0 USD

2. Processing Time

Orders are typically processed within 1-3 business days from the time the order is placed. Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Time

Once your order has been processed, the delivery time will depend on the shipping method chosen during checkout:

  • Standard Shipping: 7-15 business days
  • Expedited Shipping: 3-7 business days
  • Expedited Total Delivery Time: 4-10 business days
  • Standard Total Delivery Time: 8-18 business days

Please note that delivery times are estimated and can be affected by external factors such as weather conditions, shipping carrier delays, or holidays. All delivery times are calculated based on business days (Monday to Friday, excluding weekends and holidays).

4. International Shipping

Currently, we offer shipping within the United States only. For international shipping, please keep an eye on our website for future updates.

5. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please use the tracking number provided to monitor the status of your order. You can also log in to your account to view order updates.

6. Shipping Restrictions

We do not ship to P.O. Boxes. Please ensure that the shipping address provided is a valid physical address to avoid any delays in processing and delivery.

7. Lost or Damaged Items

In the unlikely event that your order is lost or arrives damaged, please contact us immediately at [email protected] or call +1 646-945-7371. We will work with you to resolve the issue by either issuing a replacement or refund.

8. Contact Us

If you have any questions regarding shipping, please don’t hesitate to reach out to us:

  • Email: [email protected]
  • Phone: (518) 425-8703
  • Address: 240 Morton Ave, Albany, NY 12202,US

Thank you for shopping with Pelletlesss! We appreciate your business and are here to assist with any shipping-related questions or concerns.