Terms of service

Welcome to Pelletlesss! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our website.

1. Acceptance of Terms

By accessing or using pelletlesss.shop (the "Website"), you agree to abide by these Terms of Service, as well as our Privacy Policy and other legal notices. If you do not agree to these terms, please refrain from using our website or services.

2. Changes to Terms of Service

We may update, modify, or change these Terms of Service at any time without prior notice. 

3. Products and Pricing

We sell a variety of products including water bottles, tumblers, cups, mugs, lunch boxes, and more. While we make every effort to ensure product descriptions, pricing, and availability are accurate, we do not guarantee that all information on the Website is completely accurate. All prices and promotions are subject to change without notice.

4. Orders and Payments

When you place an order with Pelletlesss, you agree to pay the total price of your order, including any applicable taxes, shipping fees, and other charges. Payments are processed securely via trusted payment processors.

We accept multiple payment methods, including credit cards, debit cards, and other major payment options. Once your order is placed, you will receive an order confirmation email with the details of your purchase.

5. Shipping and Delivery

We process and ship orders promptly, and shipping times will vary based on your location and the shipping method chosen during checkout. Once your order has shipped, you will receive a tracking number via email.

Please note that delivery times are estimates and may be affected by external factors such as weather, shipping carrier delays, or holiday seasons. Shipping costs will be calculated at checkout.

6. Returns and Exchanges

We accept returns and exchanges on products that are unused, in original condition, and within 30 days of the delivery date. To initiate a return or exchange, please contact us at [email protected] with your order number and details of the item you would like to return or exchange.

Conditions for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • Shipping costs for returns and exchanges are the customer’s responsibility, except for items that are defective or incorrectly shipped.

Refund Process: Once we receive your returned items, we will inspect them and process your refund. Please note that refunds will be issued to the original payment method and may take 7-10 business days to appear in your account.

7. Privacy and Security

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our Website or make a purchase. By using our website, you consent to the practices outlined in the Privacy Policy.

We implement security measures to protect your data, including encryption and secure payment processing.

8. Prohibited Conduct

When using the Website, you agree not to:

  • Engage in fraudulent activities or misrepresent your identity
  • Interfere with the functioning of the Website
  • Violate the intellectual property rights of Pelletlesss or third parties
  • Upload harmful or offensive content

Failure to comply with these terms may result in termination of your access to the Website.

9. Intellectual Property

All content, design, graphics, logos, and materials on the Website are owned by Pelletlesss or its licensors and are protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content from the Website without prior written permission.

10. Limitation of Liability

Pelletlesss will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of the Website or products purchased through the Website. Our total liability is limited to the amount paid for the products purchased.

11. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: (518) 425-8703
  • Address: 240 Morton Ave, Albany, NY 12202,US

By using the Website, you agree to the Terms and Conditions set forth above. We look forward to providing you with high-quality products and excellent customer service.