Return policy

At Pelletlesss, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help! Please review our return policy below to understand the process for returning items.

1. Return Eligibility

You can return products purchased from Pelletlesss if they meet the following criteria:

  • Items must be unused, unwashed, and in original condition with tags attached.
  • Items must be returned within 30 days from the date of delivery.
  • Sale items or items marked as final sale are not eligible for return or exchange.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us via email at [email protected] with your order number and the item(s) you would like to return.
  2. We will provide you with a Return Authorization number and further instructions on how to return your item(s).
  3. Securely pack the item(s) in their original packaging, if possible, and include the Return Authorization number and your order number inside the package.
  4. Ship the return package to the address provided.

3. Return Shipping Costs

  • Return Shipping: The customer is responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.

4. Refunds

Once we receive and inspect your returned items, we will process your refund. Please note:

  • Refunds will be issued to the original payment method.
  • The refund may take 7-10 business days to appear in your account, depending on your payment provider.
  • Shipping charges are non-refundable, except in cases where the item received was defective or incorrectly shipped.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, we recommend placing a new order for the item you want and returning the original item for a refund. Follow the return instructions above for the refund process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item(s)

We will be happy to assist you by sending a replacement or issuing a refund, depending on your preference.

7. Non-returnable Items

Some items cannot be returned due to hygiene reasons or other restrictions. These include:

  • Personalized or custom-made items
  • Used items or products not in their original condition

8. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

  • Email: [email protected]
  • Phone: (518) 425-8703
  • Address: 240 Morton Ave, Albany, NY 12202,US

We are committed to ensuring that you have a great shopping experience at Pelletlesss, and we are here to assist you with any concerns you may have.